• Bookings can be made electronically via our secure website or by contacting us directly via email to request a place.
• Please note that course fees are payable in full at the time of booking.

• Each course will have a maximum capacity of up to 10 learners per instructor. 
• Pre-hospital care courses run on a 6:1 ratio due to the intense learning demands.
• Places are allocated on a first-come, first-served basis.

• Learners may cancel any order of courses within 14 days of purchase for a full refund of course fees. 
• Cancellation after 14 days will result in the loss of all course fees. 
• Cancellation or refund will not be offered once a learner has commenced on a course.
• All requests must be submitted in writing to contact@firstaidtrain.co.uk

• Yes, you may request to reschedule onto a later course date (must be the same course title and commence within 6 months of the original booking). 
• This request must be made in writing at least 14 days prior to the start of the booked course, and a £30 administration fee will apply.

All courses are held at Close Protection Academy, Unit 213 Mirror Works, 12 Marshgate Lane, London, E15 2NH.

• No, there is no parking available at the venue. 
• We are easily accessible via public transport, with Pudding Mill Lane station only a 3-minute walk away.

• Punctuality is critical; due to awarding body requirements, learners must be present for all contact hours. 
• Missing a significant period of the course may result in not being certified. 
• If late or absent due to an emergency, please call 01277 526526 immediately.

• No, lunch is NOT provided. Tea and coffee will be available throughout the day. 
• You may purchase food from the on-site café or bring your own packed lunch.

Please wear comfortable clothing that allows for movement, as the course involves practical, scenario-based training.

• The course is physically demanding and requires active participation in all practical elements, including sustained periods of kneeling on the floor and lying down.
• If you have any pre-existing medical condition or injury, you must contact us prior to the course to discuss reasonable adjustments.